How to use Mobile Number Portability (MNP)?

The long-awaited mobile number portability finally became reality on Wednesday, empowering consumers to change providers conveniently.

Mobile number portability (MNP) enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another. Customers can port between prepay and post pay options. The master database will be managed by a third party firm. For zone I, Syniverse has been appointed with the MNP and related issues while for zone II, it is Telcordia.

How to use Mobile Number Portability (MNP) process in India

  1. Send an SMS to 1900 with text “PORT” followed by space, followed by your mobile number (for example: PORT 9XXXXXXXX1 to 1900)
  2. You will get your unique porting code.This code will be used to reference porting.
  3. which connecting you want ? Go to your nearest service provider showroom with your unique porting code and id proof and your photo
  4. you need to buy new service provider SIM card. Approach service provider you have opted for with unique code. Carry address & ID proof/ photograph/ application form with unique code & mobile number. Complete this process within the expiry date that came with unique code.
  5. After beginning the Mobile number porting process you will have to face 3 hour no service period. It can also occur between 12AM to 5AM in which period your mobile number will not be active for any network.

What is mobile number portability:
Allows subscriber to opt for service provider of his choice but retain his mobile number. The number gets ported to the new provider.

Does it allow a technology switch?
Subscriber can stay with same technology, GSM/CDMA. Also change to CDMA or vice versa. Both post-paid & prepaid subscribers can use it.

How long will it take to port a number?
Seven working days. Fifteen days in J&K, North-east.

How expensive?
Will cost Rs19, to be collected by new service provider.

Can you retain your number in another city?
No. You can’t change circles.

How frequently can you switch service providers?
A subscriber must be with a provider for at least three months.

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